Incorporatewear won the contract for Thomson Airways in 2012 to supply uniform to their Flight Deck, Cabin Crew, Engineers and Ground Ops. In 2013, following a successful tender proposal ICW were also awarded the contract to supply the Thomson Retail Stores throughout the UK and Ireland as well as the employees working at Overseas holiday destinations.
This success has continued and as a result in 2016 we were given the opportunity to present a proposal to supply uniform to all TUI employees across the world working in holiday destinations. This was rolled out last year for the first time for employees in a wide range of sectors including; entertainers, childcare reps, admin staff and wedding coordinators.
As a result of our consistently high standards of service, quality of product and working in partnership with TUI we were awarded the contract to provide airline uniform to TUI Nordics and TUI Fly Germany. It is the first time uniform for TUI Fly has been provided by a foreign supplier and to ensure consistency of service to the wearers ICW employs multilingual helpline and administration staff to provide support .
The number of wearers we now cater for is approximately 16000 across all brands, a significant increase from the original 7000 we were awarded in 2012. This business continues to expand and as we approach the launch of "Hello TUI", in November 2017 another exciting chapter of working with TUI will begin.
I had a call with the destinations today and they wanted me to pass on their thanks and compliments to you for the great service provided. More destinations commented on your flexibility and fast response time, thanks a lot indeed. – Dora Papp, Supply & Corporate Travel Manager
There is more of a complexity to serving international customers compared to those only based in the UK. For example we have historically provided uniform in standard UK sizes however as the overseas accounts grew with Thomson and then TUI we switched to providing uniform in dual sizes, both UK and European. Our web ordering platforms have been updated so that no matter what country the wearer is from they can order uniform in the right language eliminating the chance of errors and allowing the staff to have access to all the same wearers guides and staff information as the UK staff.
Ordering and Delivery
Quick turnaround of orders is key especially for overseas reps who can depart quickly for their destinations and must have uniform before they leave the UK. For example; an employee will receive their contract of employment from TUI and be given our details to order their uniform with immediate effect. In many instances they can be leaving the UK within days, so our processes are set up to ensure fast turnaround of new starter orders sent to the staff at their homes before they leave the UK.
We are in regular contact with our client, always working on new and exciting uniform projects in line with the TUI brand. Regular photo-shoots take place at locations both in the UK and abroad and the images are used for their literature and promotional products including TV advertising.
We meet frequently to showcase the latest fabrics and innovations, analyse the fit and comfort of the uniform to ensure that TUI are completely satisfied with what we are offering. The client gets hands-on experience working closely with our design team and garment technicians, allowing our clients to meet the team here at Incorporatewear is of paramount importance. We firmly believe in the mutual benefit gained from the client knowing the team members that manage their accounts internally.
TUI overseas has a wide range of job roles, and in 2016 we developed garments for 47 different job roles for both male and female employees. These vary from a Rep entertainer in Spain who requires activity shorts and polo tops to a Lakes and Mountains holiday adviser in Austria who has windbreaker jackets to Cruise Ship crew needing formal evening wear.
With over 260 items in the range since the contract began we have used our expert knowledge and experience to capsulise the range as much as possible by using the same fabrics across multiple products where possible, ensuring consistent fits and sizing across products and ensuring the right fabrics are selected for the right environment making them suitable and practical for the individual job roles and the environment the employee is working in. The uniform is trialed by wearers in customer-facing roles in order to gain valuable customer feedback before new products are developed and rolled out to staff.