Customer Service
Experienced helpline staff and robust, time-tested processes mean you can rest assured you’re getting the best customer service in the industry.
Fast, Reliable Service
Our helpline team are at the heart of what we do. Customer service is not an-add, it’s part of who we are.
Whether you’re a large corporate or an SME, we offer industry-leading customer service underpinned by robust processes for swiftly and effectively managing your day-to-day queries.
Our helpline team consists of over 20 members, each with extensive knowledge of all of our accounts.
For many, customer service is an added extra, an afterthought. For us, its a central part of our managed service.
A Personal Touch
With needs as unique as your brand, a tailored approach to managing your account is key.
That’s why we invest heavily in our relationships with customers, getting to know your business inside-out and how we can best support you both now and over the longer term.
At ICW, we don’t use automated answering systems and you’ll never be redirected to a call centre. No matter how urgent or complex your query, your dedicated point of contact will work with you to provide the best possible support, complete with milestones and frequent status updates.
Get In TouchIncorporatewear has created something stunningly beautiful that our people can feel proud wearing.
Richard Branson President Virgin Atlantic
Industries we supply
